Issue Title
Vol 10, No 1 (2009): Februari Analisis Kualitas Pelayanan dan Usulan Perbaikan Pelayanan Travel Malang-Bandara Juanda Abstract  PDF
Muhammad Nasri
Vol 9, No 2 (2008): Agustus Perencanaan Perbaikan Kualitas Layanan Jasa Wisata Menggunakan Pendekatan Integrasi Servqual dan Quality Function Deployment Abstract  PDF
Ahmad Mubin
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