SANTOSO, C. A. .; RIYANTO, D. W. U.; NURJANNAH, D. Analysis of Service Quality on Customer Satisfaction with Gap-Servqual Method and Importance Performance Analysis. Business Innovation Management and Entrepreneurship Journal, [S. l.], v. 3, n. 01, p. 59–77, 2024. DOI: 10.22219/bimantara.v3i01.33611. Disponível em: https://ejournal.umm.ac.id/index.php/bimantara/article/view/33611. Acesso em: 3 jul. 2024.