ISHAK, C. N. . “Your Next Stay Will Be on Us”: Genre Analysis of Hotel Responses to Negative Reviews. English Learning Innovation, [S. l.], v. 3, n. 1, p. 1–16, 2022. DOI: 10.22219/englie.v3i1.19795. Disponível em: https://ejournal.umm.ac.id/index.php/englie/article/view/19795. Acesso em: 5 nov. 2024.