PARHAN, M.; BAKHTIAR, A. The Relationship Between Total Quality Management and Customer Satisfaction Through the Mediation of Employee Performance . Jurnal Teknik Industri, [S. l.], v. 25, n. 2, p. 161–172, 2024. DOI: 10.22219/JTIUMM.Vol25.No2.161-172. Disponível em: https://ejournal.umm.ac.id/index.php/industri/article/view/29763. Acesso em: 19 nov. 2024.