IRAWATI, D. Y.; EZRANI, O. Servqual dan Conjoint Analysis Dalam House of Quality Untuk Layanan Ojek Online. Jurnal Teknik Industri, [S. l.], v. 19, n. 1, p. 82–96, 2018. DOI: 10.22219/JTIUMM.Vol19.No1.82-96. Disponível em: https://ejournal.umm.ac.id/index.php/industri/article/view/5372. Acesso em: 5 jun. 2026.