DEWI, S. K. Service Quality Assessment using Servqual and Kano Models. Jurnal Teknik Industri, [S. l.], v. 20, n. 1, p. 94–104, 2019. DOI: 10.22219/JTIUMM.Vol20.No1.94-104. Disponível em: https://ejournal.umm.ac.id/index.php/industri/article/view/5456. Acesso em: 22 nov. 2024.