WIWI, U. Analysis Measurement of Quality Service Hotel with Approach of Method Servqual. Jurnal Teknik Industri, [S. l.], v. 9, n. 1, p. 61–67, 2009. DOI: 10.22219/JTIUMM.Vol9.No1.61-67. Disponível em: https://ejournal.umm.ac.id/index.php/industri/article/view/6123. Acesso em: 4 jul. 2024.