MUBIN, A. Perencanaan Perbaikan Kualitas Layanan Jasa Wisata Menggunakan Pendekatan Integrasi Servqual dan Quality Function Deployment. Jurnal Teknik Industri, [S. l.], v. 9, n. 2, p. 102–111, 2009. DOI: 10.22219/JTIUMM.Vol9.No2.102-111. Disponível em: https://ejournal.umm.ac.id/index.php/industri/article/view/6131. Acesso em: 27 sep. 2024.