SUMAEDI, S.; YARMEN, M. Perancangan Sasaran Mutu Lembaga Sertifikasi Personel Dengan Balance Scorecard. Jurnal Teknik Industri, [S. l.], v. 12, n. 1, p. 27–33, 2012. DOI: 10.22219/JTIUMM.Vol12.No1.27-33. Disponível em: https://ejournal.umm.ac.id/index.php/industri/article/view/651. Acesso em: 7 jul. 2024.