Model Inter-relasi Antar Komponen Modal Intelektual (Human Capital, Structural Capital, Customer Capital) dan Kinerja Perusahaan

Abstract

The aims of this study are to test the inter-relation of components of intellectual capital (IC). Further, the study tests the impact of IC to business performance of Malang’s companies. Used questionnaire instrument developed by Bontis (1998), this study take employees and/or managers of Malang’s companies as samples. The Data analysis was drawn with partial least square (PLS). The results show that human capital (HC) is correlated with structural capital (SC) and customer capital (CC), CC correlated with SC. On the other hand, SC and CC are positively influences to business performance. This study consistent with Bontis did (2008), included when tested with diamond specification model and direct relationship model.