PENGARUH KEMAMPUAN DAN MOTIVASI KERJA DOSEN TERHADAP KUALITAS LAYANAN KEPADA MAHASISWA

Abstract

Universitas Kanjuruan Malang

E-mail : ian_priyanto@yahoo.com

ABSTRACT

Reffering to the demands of public service quality, the higher level education as one of public
service institutions is hard facing their challenges. Its challenges is a competitiveness. So, It is
needed the service quality to the student for facing its competitiveness. This research is conducted to
know the influential of Lecturers' competencies and job motivation to the students' services.
Analyses method uses regression analyses. Data collection uses questionaires which is given to
64 lecturers as the respondents. They are chossen from 132 lecturers that is relevant as random
sampling.
The result of research shows that (1) lecturers' competencies has significant influence to the
service quality for students, (2) teaching motivations is also significant influencial to the service
quality for students, (3) lecturers' competencies has relationship to the motivation for teaching and
(4) lecturer's competencie and motivations simultaneously significant influence to the servive quality
for the students.

Keywords: competency, motivations, service quality, lecturers