UPAYA PENINGKATAN KUALITAS PELAYANAN PADA UMM MEDICAL CENTER MALANG

Authors

  • Ahmad Faris Royhan

DOI:

https://doi.org/10.22219/jmb.v8i1.7050

Keywords:

House of Quality, Improved Quality of Service, Quality Function Deployment

Abstract

The purpose of the study was to examine service quality, service attribute, and technical response that should be prioritized based on House of Quality design in Medical Center UMM. This study applied Quality Function Deployment method. The results of the study showed that technical response and service attribute should be developed again. The important aspect of technical response was communication and behavior ethics of staffs. They could make 11 technical responses as strategies to improve service quality in Medical Center UMM.

Downloads

Download data is not yet available.

Downloads

Published

2019-01-22

Issue

Vol. 8 No. 1 (2018): April

Section

Articles

License

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.