Analysis of Public Trust toward Cleanliness, Health, Safety, and Environmental Sustainability (CHSE) Certification Policy in Surabaya City
DOI:
https://doi.org/10.22219/logos.v4i2.16742Abstract
The era of adapting to new habits as a trigger for economic development is expected to generate a sense of public trust to return to travel in the Pandemic Era. This policy also aims to build entrepreneurs' confidence in the tourism sector to survive in the era of adaptation to new habits, given that the (Cleanliness, Health, Safety, and Environmental Sustainability) CHSE certification policy is open to all tourism businesses in Indonesia. The Interesting matter in this research was that researchers could find benchmarks for the success of CHSE policies in Surabaya City through the level of public trust in tourism business actors who have been CHSE certified by the Ministry of Tourism and Creative Economy. The objective of this scientific research is relevant and actual nowadays because it can determine the level of public confidence in the CHSE certification policy in the city of Surabaya. The method used in this research was quantitative with 100 samples. This study shows that the CHSE policy is positively appreciated by the people of the City of Surabaya because it is considered to guarantee public safety in the new normal era. The implementation of the CHSE Certification makes business actors consistent in implementing health protocols so that people feel protected from Covid-19. In the future, this policy still needs to be maintained with strict supervision and enforcement of violations and expanded socialization to reach all tourism actors.
Downloads
References
Adams, W. C., Lind Infeld, D., Wikrent, K. L., & Bintou Cisse, O. (2016). Network Bibliometrics Of Public Policy Journals. Policy Studies Journal, 44(S1), S133-S151.
Agley, J. (2020). Assessing Changes In US Public Trust In Science Amid The COVID-19 Pandemic. Public Health, 183, 122-125. Https://Doi.Org/10.1016/J.Puhe.2020.05.004
Andhika, L. R. (2018). Meningkatkan Kepercayaan Publik Terhadap Pemerintah Melalui Redesain Proses Kebijakan. JIP (Jurnal Ilmu Pemerintahan): Kajian Ilmu Pemerintahan Dan Politik Daerah, 3(1), 24-42. Https://Doi.Org/10.24905/Jip.V3i1.831
Anggara, S. (2014). Kebijakan Publik. CV Pustaka Setia: Bandung
Aoki, N. (2020). An Experimental Study Of Public Trust In AI Chatbots In The Public Sector. Government Information Quarterly, 37(4), 1-10. Https://Doi.Org/10.1016/J.Giq.2020.101490
Aronica, M., Pizzuto, P., & Sciortino, C. (2021). COVID‐19 And Tourism: What Can We Learn From The Past? The World Economy. Https://Doi.Org/10.1111/Twec.13157
Arwati, D., & Latif, D. V. (2019). Public Trust And Financial Transparency Of E-Government Implementation In Bandung City. Journal Of Economics, Business, And Government Challenges, 2(2), 136-143. Https://Doi.Org/10.37200/Ijpr/V24i2/Pr200596
Awad, E., Anderson, M., Anderson, S. L., & Liao, B. (2020). An Approach For Combining Ethical Principles With Public Opinion To Guide Public Policy. Artificial Intelligence, 287, 103349.
Ayu, R. (2020). Moeldoko: 13 Juta Pelaku Pariwisata Terancam Kehilangan Pekerjaan Karena Covid-19, Https://Www.Tribunnews.Com/Bisnis/2020/09/12/Moeldoko-13-Juta-Pelaku-Pariwisata-Terancam-Kehilangan-Pekerjaan-Karena-Covid-19., Tribunnews.Com.
Béland, D. (2017). Identity, Politics, And Public Policy. Critical Policy Studies, 11(1), 1-18. Https://Doi.Org/10.1080/19460171.2016.1159140
Beshi, T. D., & Kaur, R. (2020). Public Trust In Local Government: Explaining The Role Of Good Governance Practices. Public Organization Review, 20(2), 337-350. Https://Doi.Org/10.1007/S11115-019-00444-6
Bhuiyan, S., & Farazmand, A. (2020). Society And Public Policy In The Middle East And North Africa.
International Journal Of Public Administration, 43(5), 373-377. Https://Doi.Org/10.1080/01900692.2019.1707353
Cahyadi, H. S., & Newsome, D. (2021). The Post COVID-19 Tourism Dilemma For Geoparks In Indonesia. International Journal Of Geoheritage And Parks, 1-14. DOI:10.1016/J.Ijgeop.2021.02.003
Cohen, M. L., Jacobstein, J. M., Mersky, R. M., Pember, D. R., Berns, W., Botein, M., . . . Read, W. H. (1977). Regulation And Public Policy. Communication Booknotes ISSN:, June. Https://Doi.Org/10.1080/10948007709489022
Fawcett, P., Legrand, T., Lewis, J. M., & O’Sullivan, S. (2018). Governance, Public Policy And Boundary-Making. Australian Journal Of Political Science, 53(4), 480-489. Https://Doi.Org/10.1080/10361146.2018.1519776
Gascón, J., & Mamani, K. S. (2021). Community‐Based Tourism, Peasant Agriculture And Resilience In The Face Of COVID‐19 In Peru. Journal Of Agrarian Change, 1-16. Https://Doi.Org/10.1111/Joac.12447
Gozgor, G. (2021). Global Evidence On The Determinants Of Public Trust In Governments During The COVID-19. Applied Research In Quality Of Life, 1-20. Https://Doi.Org/10.1007/S11482-020-09902-6
Hadi, W. (2016). Faktor-Faktor Yang Mempengaruhi Kepuasaan Pengunjung Wisata Pemancingan Pesona Alam Dusun Sendang Kumitir Kembang Arum Turi Sleman. Jurnal Khasanah Ilmu, 7(1), 45-54. Https://Doi.Org/10.31294/Khi.V7i1.472
Hakim, L. (2020). COVID-19 And The Moment To Evaluate Tourism Euphoria, Indonesia. Journal Of Indonesian Tourism And Development Studies, 8(2), 119-123. Https://Doi.Org/10.21776/Ub.Jitode.2020.008.02.09
Handoyo, E. (2012). Kebijakan Publik. Semarang: Widya Karya.
Hertati, D. (2017). Kebijakan Pengelolaan Sampah Berbasis Masyarakat Sebagai Solusi Alternatif Green City Di Kota Surabaya. Dinamika Governance: Jurnal Ilmu Administrasi Negara, 7(1), 95-107. Https://Doi.Org/10.33005/Jdg.V7i1.1200
Holzer, M., & Newbold, S. P. (2020). A Call For Action: Public Administration, Public Policy, And Public Health Responses To The COVID-19 Pandemic. The American Review Of Public Administration, 1-5. Https://Doi.Org/10.1177%2F0275074020941666
Imawan, A., Irianto, G., & Prihatiningtias, Y. W. (2019). Peran Akuntabilitas Pemerintah Desa Dalam Membangun Kepercayaan Publik. Jurnal Akuntansi Multiparadigma, 10(1), 156-175. Http://Dx.Doi.Org/10.18202/Jamal.2019.04.10009
Jenkins, J. M., Hall, C. M., & Mkono, M. (2014). Tourism And Public Policy: Contemporary Debates And Future Directions. The Wiley Blackwell Companion To Tourism, 542-555. DOI:10.1002/9781118474648.Ch43
Juliasmara, M. P. (2018). Pengaruh Agenda Media Kompas. Com Dan Agenda Publik Terhadap Tingkat Kepercayaan Mahasiswa Komunikasi Terhadap Pemerintah. Skripsi: Universitas 17 Agustus 1945. Http://Repository.Untag-Sby.Ac.Id/820/
King, C., Iba, W., & Clifton, J. (2021). Reimagining Resilience: COVID-19 And Marine Tourism In Indonesia. Current Issues In Tourism, 1-17. Https://Doi.Org/10.1080/13683500.2021.1873920
Ladiqi, S. (2020). State Capacity And Public Trust In Handling The COVID-19 Outbreak In Malaysia. Jurnal Global & Strategis, 14(2), 83-100. Http://Dx.Doi.Org/10.20473/Jgs.14.2.2020.257-274
Lee, Y.-K., & Chang, C.-T. (2010). Framing Public Policy: The Impacts Of Political Sophistication And Nature Of Public Policy. The Social Science Journal, 47(1), 69-89. Https://Doi.Org/10.1016/J.Soscij.2009.07.002
Marquardt, D., Filipczyk, B., Gołuchowski, J., & Paliszkiewicz, J. (2018). Building Public Trust In Social Media Managing Public Trust (Pp. 135-152): Springer. Https://Link.Springer.Com/Chapter/10.1007/978-3-319-70485-2_9
Masita, N., & Latupeirissa, J. J. P. (2019). Pengaruh Sosialisasi Perpajakan, Biaya Kepatuhan, Akuntabilitas Pelayanan Publik, Tingkat Kepercayaan Terhadap Sistem Pemerintah Dan Hukum, Dan Program Samsat Corner Terhadap Kepatuhan Wajib Pajak Dalam Membayar Pajak Kendaraan Bermotor Di Kantor Bersama. JSAM (Jurnal Sains, Akuntansi Dan Manajemen), 1(3), 50-101. Https://Doi.Org/10.1234/Jsam.V1i3.60
Nafi'ah, B. A., Roziqin, A., Suhermanto, D. F., & Fajrina, A. N. (2021). The Policy Studies Journal: A Bibliometric And Mapping Study From 2015-2020. Library Philosophy And Practice (E-Journal). Https://Digitalcommons.Unl.Edu/Libphilprac/5881/
Nunkoo, R., Daronkola, H. K., & Gholipour, H. F. (2021). Does Domestic Tourism Influence COVID-19 Cases And Deaths? Current Issues In Tourism, 1-14. Https://Doi.Org/10.1080/13683500.2021.1960283
Nurrahma, H., Hakim, L., & Parmawati, R. (2021). Strategi Pengembangan Pariwisata Berdasarkan Daya Dukung Wisata Dan CHSE Pada Masa Pandemi Covid-19. Jurnal Sumberdaya Akuatik Indopasifik, 5(1), 87-94.
OECD. (2017a). OECD Guidelines On Measuring Trust, Https://Doi.Org/10.1787/9789264278219-En.
OECD. (2017b). OECD Guidelines On Measuring Trust. Https://Doi.Org/10.1787/9789264278219-En.
Olavarria-Gambi, M. (2021). Introductory Note: History And Public Policy. International Journal Of Public Administration, 44(1), 1-2. Https://Doi.Org/10.1080/01900692.2019.1666411
Olivia, S., Gibson, J., & Nasrudin, R. A. (2020). Indonesia In The Time Of Covid-19. Bulletin Of Indonesian Economic Studies, 56(2), 143-174. Https://Doi.Org/10.1080/00074918.2020.1798581
Pennoni, F., & Genge, E. (2020). Analysing The Course Of Public Trust Via Hidden Markov Models: A Focus On The Polish Society. Statistical Methods & Applications, 29(2), 399-425. Https://Doi.Org/10.1007/S10260-019-00483-9
Pramana, S., Paramartha, D. Y., Ermawan, G. Y., Deli, N. F., & Srimulyani, W. (2021). Impact Of COVID-19 Pandemic On Tourism In Indonesia. Current Issues In Tourism, 1-21. Https://Doi.Org/Https://Doi.Org/10.1080/13683500.2021.1968803
Provis, C. (2007). Ethics And Issues In Public Policy. Policy And Society, 26(3), 21-33. Https://Doi.Org/10.1016/S1449-4035(07)70113-3
Roz, K., Riyanto, D. W. U., Marsudi, & Salahudin. (2021). A New Decade For Social Changes. Technium Social Sciences J, 694 703.
Shao, Y., Hu, Z., Luo, M., Huo, T., & Zhao, Q. (2021). What Is The Policy Focus For Tourism Recovery After The Outbreak Of COVID-19? A Co-Word Analysis. Current Issues In Tourism, 24(7), 899-904. Https://Doi.Org/10.1080/13683500.2020.1806798
Sirajuddin, S. M., & Atrianingsi, A. (2020). Kepercayaan Publik (Public Trust) Terhadap E-Government: Studi Kasus Penggunaan E-Mobile BPJS Kesehatan Di Kota Makassar. Publik (Jurnal Ilmu Administrasi), 9(1), 80-88. Https://Doi.Org/10.31314/Pjia.9.1.80-88.2020
Smith, C. F. (2000). Writing Public Policy: A Practicum. Technical Communication Quarterly, 9(1), 77-92. Https://Doi.Org/10.1080/10572250009364686
Subawa, N. S., Widhiasthini, N. W., Astawa, I. P., Dwiatmadja, C., & Permatasari, N. P. I. (2021). The Practices Of Virtual Reality Marketing In The Tourism Sector, A Case Study Of Bali, Indonesia. Current Issues In Tourism, 1-12. Https://Doi.Org/10.1080/13683500.2020.1870940
Sugiyono. (2008). Metode Penelitian Kuantitatif Kualitatif Dan R&D. Bandung: CV. Alfabeta.
Sulistyaningsih, T., Nurmandi, A., Salahudin, S., Roziqin, A., Kamil, M., Sihidi, I. T., . . . Loilatu, M. J. (2021). Public Policy Analysis On Watershed Governance In Indonesia. Sustainability, 13(12), 6615. Https://Doi.Org/10.3390/Su13126615
Uglis, J., Jęczmyk, A., Zawadka, J., Wojcieszak-Zbierska, M. M., & Pszczoła, M. (2021). Impact Of The COVID-19 Pandemic On Tourist Plans: A Case Study From Poland. Current Issues In Tourism, 1-16. Https://Doi.Org/10.1080/13683500.2021.1960803
Wilder, M. (2017). Comparative Public Policy: Origins, Themes, New Directions. Policy Studies Journal, 45(S1), S47-S66. Https://Doi.Org/10.1111/Psj.12200
Williams, C. C. (2021). Impacts Of The Coronavirus Pandemic On Europe's Tourism Industry: Addressing Tourism Enterprises And Workers In The Undeclared Economy. International Journal Of Tourism Research, 23(1), 79-88. Https://Doi.Org/10.1002/Jtr.2395
Zhong, L., Sun, S., Law, R., & Li, X. (2021). Tourism Crisis Management: Evidence from COVID-19. Current Issues in Tourism, 1-12. https://doi.org/10.1080/13683500.2021.1901866
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Izzah Illiyyina, Fitra Adinia Rahmi, Romy Hafizh Lesmana, Arimurti Kriswibowo
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
