KAJIAN KINERJA DAN PREFERENSI PENGGUNA JASA TERMINAL PENUMPANG KAPAL LAUT DI PELABUHAN TANJUNG PERAK SURABAYA
DOI:
https://doi.org/10.22219/jmts.v13i2.2560Abstract
KAJIAN KINERJA DAN PREFERENSI PENGGUNA JASA
TERMINAL PENUMPANG KAPAL LAUT
DI PELABUHAN TANJUNG PERAK SURABAYA
Assessment Of Performance And Preferences Of Service Users
Terminal Passenger Ships At The Port Of Tanjung Perak Surabaya
Heny Wijayanti1, M Zainul Arifin2, Achmad Wicaksono3
1,2,3Jurusan Teknik Sipil,Fakultas Teknik,Universitas Brawijaya,
Jl. M.T. Haryono No. 167, Malang-65145, Jawa Timur
email: henywijayanti99@gmail.com
Abstract
The objective of this research is to know the performance of operational service ships Passenger Terminal in terms of the needs and wants of users, know the preferences of service users in choosing marine transport modes in the Passenger Ship Terminal Tanjung Perak Surabaya. The analysis method used in this study are Importance-Performance Analysis (IPA) to know which service attributes that have low performance, stated preference techniques to get the model of service user preferences in choosing a mode of transport. Operational service performance ship passenger terminal in terms of the needs and wants of users are the cleanliness of the passenger terminal waiting room, a comfortable waiting room, the accuracy and speed of service time, the length of waiting times for vessels when in the passenger terminal of Tanjung Perak, easy to complain, willingness of the port to accept criticism and suggestions, giving attention to the complaints of passengers. Model preferences of service users in choosing the mode of sea transport in the Ship Passenger Terminal Tanjung Perak Surabaya, for the purpose of Sampit Y = 0.780 – 0.092 ÄX3, Makassar Y = 2.379 – 0.072 ÄX3, Benoa Y = 0.833 –0.000002987 ÄX1 - 0.069 ÄX3, Banjarmasin Y = -0.728 – 0.000006186 ÄX1, Kumai Y = 2.445 – 0.062 ÄX3, Balikpapan Y = 1.726 – 0.066 ÄX3, Pontianak Y = -0.114+0.000002291 ÄX1 – 0.0710 ÄX3, Batulicin Y = 1.913 – 0.1030 ÄX3, Masalembo Y=-9.977–0.00003196ÄX1- 0.1020ÄX3, Maumere Y=-7.658–0.000005248ÄX1-0.1780ÄX3, Merauke Papua Y=-0.749– 0.0230ÄX3 where ÄX1 is the difference in rates and ÄX3 is the long waiting time at the passenger terminal.
Keywords: passanger terminal, ships, IPA, Stated Preference, Tanjung Perak Surabaya.
Abstrak
Tujuan penelitian ini yaitu mengetahui kinerja pelayanan operasional Terminal Penumpang kapal laut ditinjau dari kebutuhan dan keinginan pengguna, mengetahui preferensi pengguna jasa dalam memilih moda angkutan laut di Terminal Penumpang Kapal Laut Tanjung Perak Surabaya. Metode analisis yang digunakan dalam kajian ini adalah Importance-Performance Analysis (IPA) untuk mengetahui kinerja pelayanan operasional Terminal Penumpang kapal laut ditinjau dari kebutuhan dan keinginan pengguna, Teknik stated preference untuk mengetahui model preferensi pengguna jasa dalam memilih moda angkutan. Kinerja pelayanan operasional terminal penumpang kapal laut ditinjau dari kebutuhan dan keinginan pengguna adalah kebersihan ruang tunggu terminal penumpang, ruang tunggu yang nyaman, ketepatan dan kecepatan waktu pelayanan, lamanya waktu tunggu kapal ketika di terminal penumpang Tanjung Perak, kemudahan untuk menyampaikan keluhan, keinginan pihak pelabuhan untuk menerima kritik dan saran, memberikan perhatian terhadap keluhan calon penumpang. Model preferensi pengguna jasa dalam memilih moda angkutan laut di Terminal Penumpang Kapal Laut Tanjung Perak Surabaya yaitu untuk tujuan kota Sampit Y = 0.780 – 0.092 ÄX3, Makassar Y = 2.379 – 0.072 ÄX3, Benoa Y = 0.833 –0.000002987 ÄX1 - 0.069 ÄX3, Banjarmasin Y = -0.728 – 0.000006186 ÄX1, Kumai Y = 2.445 – 0.062 ÄX3, Balikpapan Y = 1.726 – 0.066 ÄX3, Pontianak Y = -0.114+0.000002291 ÄX1 – 0.0710 ÄX3, Batulicin Y = 1.913 – 0.1030 ÄX3, Masalembo Y=–9.977–0.00003196ÄX1– 0.1020ÄX3, Maumere Y=-7.658–0.000005248ÄX1–0.1780ÄX3, Merauke Papua Y= -0.749 – 0.0230ÄX3 dimana ÄX1 adalah selisih tarif dan ÄX3 adalah selisih lamanya waktu tunggu di terminal penumpang.
Kata kunci : terminal penumpang, kapal laut, IPA, Stated Preference, Tanjung Perak Surabaya
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