The SuratKu Application as Electronic Mail Innovation in Supporting Governance at the Kulon Progo Regency Communication and Information Office

Authors

  • Ach. Apriyanto Romadhan Universitas Muhammadiyah Malang
  • Switsa Cellindita Department of Government Studies, Faculty of Social and Political Sciences, Universitas Muhammadiyah Malang
  • Iradhad Taqwa Sihidi Department of Government Studies, Faculty of Social and Political Sciences, Universitas Muhammadiyah Malang
  • Asep Nurjaman Department of Government Studies, Faculty of Social and Political Sciences, Universitas Muhammadiyah Malang
  • Muhammad Kamil Department of Government Studies, Faculty of Social and Political Sciences, Universitas Muhammadiyah Malang

DOI:

https://doi.org/10.22219/jurnalsospol.v8i2.22550

Keywords:

Innovation, Kulonprogo, Local Governance, SuratKu

Abstract

This study focuses on the "SuratKu" electronic mail innovation made by the Kulon Progo Regency Communication and Information Office. The innovation aims to support good governance in the correspondence management process so that it is faster, more precise and accurate. This is a form of the bureaucratic digitilization process. Specifically, this paper tries to see how the developed information technology innovations can facilitate communication and coordination between government agencies/government to government in Kulon Progo Regency. The method used in this study is a qualitative research with a descriptive approach. Data collection techniques were carried out by observation, interviews and documentation. And for the results, the data was analyzed using an interactive data analysis model. The results showed that after going through various stages of testing and testing the feasibility of the SuratKu innovation, the implementation of the SuratKu innovation had run smoothly and was able to provide more effective and efficient mail administration services so that it could be adopted for implementation and use in all regional organizations.

Downloads

Download data is not yet available.

References

Alfarraj, O., & Alalwan, N. (2016). E-Government Service Delivery by a Local Government Agency:The Case of E-Licensing. TELEMATICS AND INFORMATICS. https://doi.org/10.1016/j.tele.2016.02.003

Anand, A. (2020). Trust and e-Government Projects – An Exploratory Study (S. S.K., D. Y.K., M. B., & R. N.P. (eds.); Vol. 618, pp. 242–251). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-64861-9_22

Anastasiadou, M., Santos, V., & Montargil, F. (2021). Which technology to which challenge in democratic governance? An approach using design science research. Transforming Government: People, Process and Policy, 15(4), 512–531. https://doi.org/10.1108/TG-03-2020-0045

Badea, M. (2014). Social Media and Organizational Communication. Procedia - Social and Behavioral Sciences. https://doi.org/10.1016/j.sbspro.2014.08.192

Chavez, M., Perez, M., Tunney, C., & Núñez, S. (2017). Accountability and transparency diluted in the Flint water crisis: A case of institutional implosion. Norteamerica, 12(1), 11–52. https://doi.org/10.20999/nam.2017.a001

Cuadrado-Ballesteros, B., Santis, S., & Bisogno, M. (2021). Public-sector Financial Management and E-government: The Role Played by Accounting Systems. International Journal of Public Administration. https://doi.org/10.1080/01900692.2020.1868506

Domalis, G., Karacapilidis, N., Tsakalidis, D., & Giannaros, A. (2021). A Trustable and Interoperable Decentralized Solution for Citizen-Centric and Cross-Border eGovernance: A Conceptual Approach: Vol. 12850 LNCS (S. H.J., G.-G. J.R., J. M., K. E., K. E., L. I., & R. B. M.P. (eds.); pp. 259–270). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-84789-0_19

Doramia Lumbanraja, A. (2020). Urgensi Transformasi Pelayanan Publik melalui E-Government Pada New Normal dan Reformasi Regulasi Birokrasi. Administrative Law and Governance Journal, 3(2), 220–231. https://doi.org/10.14710/alj.v3i2.220-231

Fathur, R., & Mamun, M. (2019). Rancang Bangun Sistem Informasi Manajemen Pegawai (Simpeg) Berbasis Web Pada Kementerian Ppn/Bappenas. IJNS-Indonesian Journal on Networking and Security.

Hayat. (2017). Manajemen Pelayanan Publik. Yogyakarta: PT RajaGrafindo Persada.

Hellmeier, S. (2016). The Dictator’s Digital Toolkit: Explaining Variation in Internet Filtering in Authoritarian Regimes. Politics and Policy, 44(6), 1158–1191. https://doi.org/10.1111/polp.12189

Heriyanto, H. (2022). Urgensi Penerapan E-Government Dalam Pelayanan Publik. Musamus Journal of Public Administration, 1. http://www.ejournal.unmus.ac.id/index.php/fisip/article/view/4128%0Ahttp://www.ejournal.unmus.ac.id/index.php/fisip/article/download/4128/2283

Herold, D. M., Saberi, S., Kouhizadeh, M., & Wilde, S. (2021). Categorizing transaction costs outcomes under uncertainty: a blockchain perspective for government organizations. Journal of Global Operations and Strategic Sourcing. https://doi.org/10.1108/JGOSS-09-2021-0066

Hujran, O., Al-Debei, M. M., & Alhawsawi, R. (2021). Potential barriers to the use of social media in the public sector: Lessons from Saudi Arabia. International Journal of Business Information Systems, 36(1), 119–143. https://doi.org/10.1504/IJBIS.2021.112397

Irawan, A. (2018). Sistem Pelayanan Publik Berbasis E-Government Pada Pemerintah Daerah Kabupaten Merauke. Unmus, 7(1), 20–37. http://ejournal.unmus.ac.id/index.php/societas/article/view/967/687

Irawan, B. (2013). Studi Analisis Konsep E-Government: Sebuah Paradigma Baru dalam Pelayanan Publik. Jurnal Paradigma, 2(1), 174–201.

Khera, R., & Patibandla, V. (2020). Information Technology (IT) and Welfare in India: Does IT work? 284–285. https://doi.org/10.1145/3378393.3402243

Klievink, B., & Cunningham, S. (2016). Big data in the public sector : Uncertainties and readiness. Information Systems Frontiers, Groenfeldt 2012. https://doi.org/10.1007/s10796-016-9686-2

Kurniawan, R., & Atmojo, M. E. (2020). Implementasi E-Government Kulon Progo: Inovasi Dinas Kesehatan Melalui Aplikasi BumilKU 2019. Jurnal Sosial Politik, 6(2), 142–156. https://doi.org/10.22219/sospol.v6i2.11077

Loilatu, M. J., Irawan, B., Salahudin, S., & Sihidi, I. T. (2021). Analysis of Twitter’s Function as a Media communication of Public Transportation. Jurnal Komunikasi, 13(1), 54. https://doi.org/10.24912/jk.v13i1.8707

MácHová, R., Volejníková, J., & Lněnička, M. (2018). Impact of E-government Development on the Level of Corruption: Measuring the Effects of Related Indices in Time and Dimensions. Review of Economic Perspectives, 18(2), 99–121. https://doi.org/10.2478/revecp-2018-0006

Madyatmadja, E. D., Dian Sano, A. V, Sianipar, C. P. M., Nindito, H., & Bhaskoro, R. A. (2020). Factors influencing the uses of social media within the government: A systematic literature review. 835–840. https://doi.org/10.1109/ICIMTech50083.2020.9211214

Meidiansyah, I., Antoni, D., & Akbar, M. (2019). Peranan E-Government Dalam Pelayanan Publik Kecamatan Kota Agung (Studi kasus : E-Government Kabupaten lahat). Jurnal Bina Komputer, 1(1), 1–11. https://doi.org/10.33557/binakomputer.v1i1.148

Muliawaty, L., & Hendryawan, S. (2020). Peranan E-Government Dalam Pelayanan Publik. Kebijakan: Jurnal Ilmu Administrasi, 11(2), 101–112.

Purnomo, E. P., Loilatu, M. J., Nurmandi, A., Salahudin, Qodir, Z., Sihidi, I. T., & Lutfi, M. (2021). How Public Transportation Use Social Media Platform during Covid-19: Study on Jakarta Public Transportations’ Twitter Accounts? Webology, 18(1), 1–19. https://doi.org/10.14704/WEB/V18I1/WEB18001

Rimapradesi, Y., & Surwandono. (2022). Strategi Kebijakan Pariwisata Pemerintah D . I . Yogyakarta di Era New Normal. Sospol: Jurnal Sosial Politik, 8(1), 16–27. https://doi.org/10.22219/jurnalsospol.v8i1.15600

Rodríguez-Navas, P. M., & Breijo, V. R. (2021). Evaluating and fostering transparency in local administrations. Analise Social, 54(233), 828–862. https://doi.org/10.31447/as000032573.2019233.07

Rogers, E. (2003). Diffussion of Innovation 5th Edition. New York: Free Pass.

Russo, C., Ghezzi, M., Fiamengo, G., & Benedetti, M. (2014). Benefits sought by citizens in multichannel e-government payment services : Evidence from Italy. Procedia - Social and Behavioral Sciences, 109, 1261–1276. https://doi.org/10.1016/j.sbspro.2013.12.623

S, & ari, Yunita Purnama., dan S. (2013). Sistem Informasi Persuratan Pada Dinas Pendidikan Kabupaten Pacitan Berbasis Web. Jurnal IJNS – Indonesian Journal on Networking and Security, ISSN: 23.

Sari, E. P. (2020). Pemanfaatan Surat Elektronik Dalam Kegiatan Korespondensi Oleh Sekretaris Bidang Penyuluhan ,Pelayanan Dan Hubungan Masyarakat Kanwil DJP Jawa Timur 1. Tesis: Universitas Airlangga.

Sedianingsih, Mustikawati, F. E., & Soetanto, P. N. (2014). Teori dan Praktik Administrasi Kesekretariatan. Bandung: Prenanda Media.

Sihidi, Iradhad Taqwa, Sugiharto, M. A., & Nurkhanifah, L. (2021). The Effectiveness of Smart City Program Through Batu Among Tani Teknologi (BATT) in Batu City, Indonesia. Publik (Jurnal Ilmu Administrasi), 10(1), 1. https://doi.org/10.31314/pjia.10.1.1-17.2021

Sihidi, Iradhat Taqwa, Salahudin, Roziqin, A., & Kurniawan, D. (2022). Twitter as a Communication Tools for Vaccine Policy in Indonesia: An Analysis. Social Computing and Social Media: Design, User Experience and Impact. HCII 2022. https://doi.org/https://doi.org/10.1007/978-3-031-05061-9_47

Subarsono. (2011). Analisis Kebijakan Publik : Teori, Konsep, dan Aplikasi. Yogyakarta: Pustaka Pelajar.

Suharyana, Y. (2017). Implementasi E-Government Untuk Pelayanan Publik di Provinsi Banten. Jurnal Kebijakan Pembangunan Daerah, 1(1), 45–58. https://doi.org/10.37950/jkpd.v1i1.5

Susianto, D., & Ridhawati, E. (2022). Implementasi E-Government Berbasis Android Untuk Meningkatkan Pelayanan Publik. Jurnal AL-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI, 7(3), 179–186.

Syaifullah, S., & Widianto, J. (2014). Studi Kelayakan Sistem Informasi Akademik Berbasis Web Pada Poltekes Kemenkes Riau Dengan Menggunakan Metode Kelayakan Telos. Jurnal Sains Dan Teknologi Industri.

Turban, E., McLean, E., & Wetherbe, J. (2000). Information Technology for Management: Transforming Organizations in the Digital Economy. Information Technology. https://doi.org/10.1108/09593840010377644

Walle, Y. M. (2020). The impact of digital government on whistleblowing and whistle-blower protection: Explanatory study. Journal of Information Technology Management, 12(1), 1–26. https://doi.org/10.22059/JITM.2019.291003.2409

Ye, L., & Yang, H. (2020). From digital divide to social inclusion: A tale of mobile platform empowerment in rural areas. Sustainability (Switzerland), 12(6). https://doi.org/10.3390/su12062424

Zahri, F., & Hasan, E. (2022). Upaya Penerapan E-Government Dalam Peningkatan Pelayanan Publik Di Kota Banda Aceh (Studi Kasus Dinas Sosial Kota Banda Aceh). Jurnal Ilmiah Mahasiswa Fakultas Ilmu Sosial & …, 7, 1–20. http://www.jim.unsyiah.ac.id/FISIP/article/view/19216%0Ahttp://www.jim.unsyiah.ac.id/FISIP/article/download/19216/9208.

Downloads

Published

2022-10-31

How to Cite

Romadhan, A. A., Cellindita, S., Taqwa Sihidi, I., Nurjaman, A., & Kamil, M. (2022). The SuratKu Application as Electronic Mail Innovation in Supporting Governance at the Kulon Progo Regency Communication and Information Office . Sospol, 8(2), 150–168. https://doi.org/10.22219/jurnalsospol.v8i2.22550