Learning and growth perspective: Banking sectors evidence
DOI:
https://doi.org/10.22219/jiko.v6i01.11477Keywords:
Balanced Scorecard, performance measurement, employee performanceAbstract
This study aims to measure learning and growth on employee performance through the Balanced Scorecard (BSC). The study has incorporated a quantitative research design that the research questionnaire adapted and modified based on the five Likert scale responses from 1 as strongly disagree to 5 as strongly agree. The primary data collection has been compiled for Habib Bank Limited and Allied Bank Limited in Hyderabad. The probability sampling has been used to conduct the study with a sample size of 40 employees selected for the study. The entire analysis of this research is carried out through analysis of variance (ANOVA) by SPSS. The result concluded that there is a significant difference in the mean values of different variables such as awareness, encourages employee accuracy, and enhances employee accountability. In contrast, other variables have no significant differences. The attentive focus on accountability, accuracy, and awareness of employees will improve employees' performance effectively. The targeted banks should explore the BSC for implementation to improve employee performance.
Downloads
References
Agyeman, B., Bonn, J., & Osei, C. (2017). Using Balanced Scorecard for Managing Performance in Selected Ghanaian Banks. International Journal of Business and Management, 12(12), 204. https://doi.org/10.5539/ijbm.v12n12p204
AndyNeely. (2017). Business Performance Measurement Unifying theories and integrating practice (2nd ed.). Newyork: Cambridge University Press.
Barthwal, S., & Juyal, S. A. (2012). Emotional intelligence as a measure of an employee’s overall effectiveness. Drishtikon: A Management Journal.
Candela, J., & Cardós, M. (2009). A review of the learning and growth perspective: A new approach to labour climate. International Journal of Management Science and Engineering Management, 4(4), 243–259. https://doi.org/10.1080/17509653.2009.10671078
Chimwani, Pamela Muhenje, Onserio Nyamwange, & Dr. Otuya Robert. (2013). Application of Strategic Performance Measures in Small and Medium-Sized Manufacturing Enterprises in Kenya: The Use of the Balanced Scorecard Perspectives, 2(6), 45–61.
Dubnick, M. (2005). Accountability and the Promise of Performance: In Search of the Mechanisms. Public Performance & Management Review.
Han, Y., & Hong, S. (2019). The Impact of Accountability on Organizational Performance in the U.S. Federal Government: The Moderating Role of Autonomy. Review of Public Personnel Administration. https://doi.org/10.1177/0734371X16682816
Kairu, E. W., Wafula, M. O., Okaka, O., Odera, O., & Kayode, E. (2013). Effects of balanced scorecard on performance of firms in the service sector. European Journal of Business and Management, 5(9), 81–89.
Kaplan, R., & Norton, D. (2004). The Strategy Map: Guide to Aligning Intangible Assets. Strategy & Leadership, 32, 10–17. https://doi.org/10.1108/10878570410699825
Khan, M. H.-U.-Z., & Halabi, A. K. (2009). Perceptions of Firms Learning and Growth under Knowledge Management Approach with Linkage to Balanced Scorecard (BSC): Evidence from a Multinational Corporation of Bangladesh. International Journal of Business and Management, 4(9), 257–282. https://doi.org/10.5539/ijbm.v4n9p257
Luis R. Gomez-Mejia PhD. (1998). Evaluating Employee Performance: Journal of Organizational Behavior Management, 9(2), 155–172. https://doi.org/10.1300/J075v09n02
Muriith, P. W. (2015). an Evaluation of the Effectiveness of the Balanced Score Co-Operative Bank Of Kenya.
Osibanjo, A., Akinbode, J., Falola, H., & Oludayo, O. (2018). Work Ethics and Employees’ Job Performance. Journal of Leadership, Accountability and Ethics.
Ricks, T. E. (2012). What ever happened to accountability? Harvard Business: Review, 90(10), 93–100.
Sadikoglu, E., & Olcay, H. (2014). The effects of total quality management practices on performance and the reasons of and the barriers to TQM practices in turkey. Advances in Decision Sciences. https://doi.org/10.1155/2014/537605
Utomo, S. D., Machmuddah, Z., & Setiawanta, Y. (2019). Balanced Scorecard: Learning and Growth Perspective. Jurnal Inovasi Ekonomi, 4(02), 55–66. https://doi.org/10.22219/jiko.v4i2.9852
Downloads
Published
Issue
Section
License
Copyright (c) 2020 Jurnal Inovasi Ekonomi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
