ESP Course Design for Indonesian Hotel Industry: Need Analysis


  • Yuyud Tri Guntoro Muhammadiyah Malang University



Company Training, Language Curriculum & Course Design, Hotel Industry, Need Analysis, ESP Development


English for Specific Purpose (ESP) runs to equip learners’ English language for their future needs in tertiary education. In the hotel industry, the laborers’ English capabilities are crucial as their duties deal with foreign guests. However, hotel employees’ English language inability was found in a small case. Thus, the ESP argues able to advance labor’s English language skills. This research aims to identify staff’s English needs in the front-desk department by identifying labors’ lacks, wants, and necessities. Furthermore, this paper also seeks the expected ESP course. The data were collected toward three staff and a hotel manager by using the qualitative method. Additionally, interview and participant observation has established in Kapal Garden Hotel, Indonesia. The result are 1.) Speaking and listening are primary skills for a front desk job. It is in line with work necessities that front desk staff’s duties are to communicate with foreign guests. The ESP course is expected to lead the students to pronounce vocabulary in hotels, respond to the conversation in the check-in and check-out situation, explain hotel facilities, direct the guest to a certain place, and understand the various foreign accents. 2.) The staff expects flexible teaching for ESP course design.


Download data is not yet available.


Afrianto, A., & Gulö, I. (2019). Revisiting English Competence at Hotel. TEKNOSASTIK.

Arnó-Macià, E., Aguilar-Pérez, M., & Tatzl, D. (2020). Engineering Students’ Perceptions of The Role of ESP Courses in Internationalized Universities. English for Specific Purposes.

Arsiyana, M., & Hernadi, N. (2020). A Comprehensive Needs Analysis of French Course for Tourism and Hospitality Program. JURNAL ARBITRER.

Chmelíková, G., & Hurajová, Ľ. (2019). ESP Teachers in the World of Globalisation and Higher Education Internationalisation. Journal of Teaching English for Specific and Academic Purposes.

Datu, Y. A. (2019). English Proficiency of Hotel Front-Liners: What and Why? Jurnal Bisnis Terapan.

Fine, G. A. (2015). Participant Observation. In International Encyclopedia of the Social & Behavioral Sciences: Second Edition.

Lapele, F. (2019). Need Analysis on the Material Development of Teaching ESP Speaking. ETERNAL (English, Teaching, Learning, and Research Journal).

Lertchalermtipakoon, P., Wongsubun, U., & Kawinkoonlasate, P. (2021). Need Analysis: English Language Use by Students in the Tourism and Hospitality and Industry. English Language Teaching.

Liu, X., & Liu, X. (2021). On the structure and modules of hotel management information system of reception. ACM International Conference Proceeding Series.

Menggo, S., Suastra, I. M., Budiarsa, M., & Padmadewi, N. N. (2019). Needs analysis of academic-English speaking material in promoting 21 st century skills. International Journal of Instruction.

Panagiotopoulos, G., Giannouli, D., & Karanikola, Z. (2018). the Contribution of in-Company Training To Skills Improvement and Human Resources Development. International Journal of Education, Learning and Development.

Petraki, E., & Khat, K. (2020). Challenges and constraints in the design of an ESP course in Cambodia: implications for higher education institutions. Asia Pacific Journal of Education.

Pham, H. A., & Ta, B. T. (2016). Developing a Theoretical Framework for ESP Teacher Training in Vietnam. Asian ESP Journal.

Process, B. (2010). Attitudes Toward Esp Among University Students. Fluminensia: Journal for Philological Research, 22(2), 145–161.

Puspitasari, I. (2018). Developing English for Tourism Materials trough Stakeholders: Needs Analysis. English Review: Journal of English Education.

Rahmi, R., Abduh, A., & Sofyan, M. (2020). Student Perception of ESP Business English Teaching Implementation in Makassar National Informatics Polytechnic. Jurnal Ad’ministrare.

Sumarsono, P., Masyhud, Wardhani, A., & Farah, R. R. (2017). The Development of Authentic English Language Teaching (ELT) textbook of vocational school. International Journal of English Research, 3(6), 29–31.




How to Cite

Guntoro, Y. T. (2021). ESP Course Design for Indonesian Hotel Industry: Need Analysis . English Learning Innovation, 2(2), 52-61.