Prioritizing Critical Success Factors in Humanitarian Supply Chains: A Hybrid Intuitionistic Fuzzy AHP-TOPSIS Approach
DOI:
https://doi.org/10.22219/JTIUMM.Vol26.No2.221-238Keywords:
Humanitarian, Supply Chain, Logistic, IF-AHP, IF-TOPSISAbstract
An effective humanitarian supply chain is essential for a timely and equitable disaster response. However, prioritising critical success factors (CSFs) in such environments remains challenging due to uncertainty, dynamic stakeholder involvement, and constrained resources. This study proposes a hybrid decision-making framework that integrates Intuitionistic Fuzzy Analytic Hierarchy Process (IF-AHP) and Intuitionistic Fuzzy TOPSIS (IF-TOPSIS) to identify and prioritise CSFs in the humanitarian supply chain. The framework accommodates uncertainty and hesitation in expert assessments, offering a structured and adaptable method for complex decision-making. The analysis involved 12 experts from disaster response organisations in Indonesia. Eight main criteria and thirty-three sub-criteria were evaluated. The top-ranked CSFs include procurement and donation management (preference value: 0.778), empowerment of emergency teams (0.769), and social media & communication tools (0.766). These findings highlight the operational importance of agility, local decision-making, and real-time communication. The study contributes to humanitarian supply chains by offering a replicable method for CSF prioritisation under uncertain conditions. The proposed framework offers practical guidance for improving supply chains' performance in disaster response and could support more effective decision-making in humanitarian operations
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